If you didn't yet set up your vnc server on your vps/dedicated server, please visit this tutorial : https://clients.hostsailor.com/knowledgebase.php?action=displayarticle&id=48
From linux/mac you have Remmina (natively on most of linux distros otherwise you can sudo apt-get install remmina)
and start this program
If you are on windows or mac or if you don't have remmina on linux you can use "VNC Viewer"
Download it on the official website here : http://www.realvnc.com/download/viewer/
Once the installation is done, start it
You should get a window like that :
In the Encryption filed lett the default option : Let VNC Server choose
After that window it will ask you a username & password
If you still have a problem to connect on your server, please create a new ticket.
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